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Terms & Conditions

The hotel’s standard policy is to secure the reservation with the equivalent of one night’s stay as a deposit. The deposit is fully refundable if the booking is cancelled 30 days or more prior to the arrival date. If the booking is cancelled with less than 30 days notice the deposit becomes a credit to Villa del Lago.

The deposit is non-refundable if cancelled over the following periods:
1 to 10 October
16 to 23 December
4 to 7 January 2018
30 March to 2 April 2018
Autumn Special (for bookings from 7 May to 10 June 2018)
Earlybird Ski offer (for bookings from 23 June to 9 September 2018)
29 June to 23 July 2018

The booking is fully non-refundable if cancelled over the following peak periods:
23 December to 4 January 2018
9 February to 25 February 2018
16-18 November 2018

Separate non-refundable conditions apply to limited seasonal Specials, Packages and Offers. Please see the Offer for full details, which will be confirmed in our booking confirmation letter.

In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.

Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict 'No Party Policy'
Villa del Lago
249 Frankton Road , Queenstown , New Zealand
Telephone Click to call: +64 3 442 5727
Free phone: 0800 845 523 (in NZ)
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