|Deposit and Cancellation Information
|The hotel’s standard policy is to secure the reservation with the equivalent of one night’s stay as a deposit. The deposit is fully refundable if the booking is cancelled 30 days or more prior to the arrival date. If the booking is cancelled with less than 30 days notice the deposit becomes a credit to Villa del Lago.
The one night deposit is non-refundable if cancelled for bookings over the following periods:
Pre-Christmas (16 - 22 December 2019)
NZ Winter School Holidays (26 June - 12 July 2020)
Golden Week (1 -11 October 2019)
The hotel requires fully paid reservations in advance, non refundable at any time, for the following peak periods:
Christmas & New Year (23 December 2019 - 12 January 2020)
Gibbston Valley Concert (17-19 January 2020)
Chinese New Year (19 January - 1 February 2020)
Easter (10 - 13 April 2020)
Queenstown Marathon (13 - 15 November 2020)
50% of the total price is taken at the time of booking and is non-refundable for Earlybird Ski offer (for stays over 20 June to 20 September 2020).
50% of the total price is taken at the time of booking and is non-refundable for group bookings of three or more apartments.
Separate non-refundable conditions apply to limited seasonal Specials, Packages and Offers. Please see the Offer for full details, which will be confirmed in our booking confirmation letter.
In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.
Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict 'No Party Policy'