Reservations Policies

The hotel’s standard policy is to secure the reservation with the equivalent of one night’s stay as a deposit. The deposit is fully refundable if the booking is cancelled 14 days or more prior to the arrival date. If the booking is cancelled with less than 14 days notice the deposit becomes a credit to Villa del Lago.

If your booking is cancelled because either you or us are in a Covid lockdown level that restricts travel or the border is closed, we will offer a more flexible policy and refund your deposit in full.

The one night deposit is non-refundable if cancelled for bookings over the following periods:
NZ Winter School Holidays (8 July to 24 July 2022)
NZ Spring school holidays (1 October - 17 October 2021)
Pre-Christmas (16-22 December 2021)

For short stays, daily servicing is included in the nightly rate but the end of stay cleaning is charged as an extra fee. This is added to all bookings including Online Travel Agent bookings.
For 1 month or more stays, daily servicing, mid-stay and end of stay cleaning are charged as extra costs

The hotel requires fully paid reservations in advance, non refundable at any time, for the following peak periods:

Easter (15-18 April 2022)
Queenstown Marathon (20-22 November 2021)
Christmas & New Year (22 December 2021 - 9 January 2022)
Gibbston Valley Concert (14-15 January 2022)

50% of the total price is taken at the time of booking and is non-refundable for Earlybird Ski offer (for stays over 1 July to 20 September 2022).
50% of the total price is taken at the time of booking and is non-refundable for group bookings of three or more apartments.

Separate non-refundable conditions apply to limited seasonal Specials, Packages and Offers. Please see the Offer for full details, which will be confirmed in our booking confirmation letter.

In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.

Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict 'No Party Policy'

Bond payment refunded within 7 days of check-out: 3 Bedroom Villa $500, 2 Bedroom Villa $400, 1 Bedroom Suite $200
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