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Reservations Policies

The hotel’s standard policy is to secure the reservation with the equivalent of one night’s stay as a deposit. The deposit is fully refundable if the booking is cancelled 14 days or more prior to the arrival date. If the booking is cancelled with less than 14 days notice the deposit becomes a credit to Villa del Lago.

The one night deposit is non-refundable if cancelled for bookings over the following periods:
Early Summer Special (22 November to 20 December)
Pre-Christmas (16 - 22 December 2020)
NZ Winter School Holidays (9 July to 25 July 2021)
NZ Spring school holidays (1 October - 17 October 2021)

Villa VIP rates do not apply to bookings discounted for 1 month stays.
Daily cleaning and mid-stay cleans are charged as extra costs for 1 month stay bookings.

The hotel requires fully paid reservations in advance, non refundable at any time, for the following peak periods:

Christmas & New Year (22 December 2020 - 10 January 2021)
Gibbston Valley Concert (15-16 January 2021)
Easter (9 - 13 April 2021)
Queenstown Marathon (20-22 November 2021)

50% of the total price is taken at the time of booking and is non-refundable for Earlybird Ski offer (for stays over 1 July to 20 September 2021).
50% of the total price is taken at the time of booking and is non-refundable for group bookings of three or more apartments.

Separate non-refundable conditions apply to limited seasonal Specials, Packages and Offers. Please see the Offer for full details, which will be confirmed in our booking confirmation letter.

In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.

Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict 'No Party Policy'
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