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Terms & Conditions

The hotel’s standard policy is to secure the reservation with the equivalent of one night’s stay as a deposit. The deposit is fully refundable if the booking is cancelled 30 days or more prior to the arrival date. If the booking is cancelled with less than 30 days notice the deposit becomes a credit to Villa del Lago.

The deposit is non-refundable if cancelled over the following periods:
30 March to 2 April 2018
Autumn Special (for bookings from 7 May to 10 June 2018)
29 June to 23 July 2018
15 December to 21 December 2018
13 January to 17 January 2019
21 January to 31 January 2019

50% of the total price is is taken at the time of booking and is non-refundable for Earlybird Ski offer (for bookings from 23 June to 9 September 2018)
50% of the total price is taken at the time of booking and is non-refundable for group bookings of three or more apartments.

Full payment is taken at the time of booking and is fully non-refundable if cancelled over the following peak periods:
9 February to 25 February 2018
16-19 November 2018
22 December 2018 to 12 January 2019
18 January to 20 January 2019
1 February to 16 February 2019

Separate non-refundable conditions apply to limited seasonal Specials, Packages and Offers. Please see the Offer for full details, which will be confirmed in our booking confirmation letter.

In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.

Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict 'No Party Policy'
Villa del Lago
249 Frankton Road , Queenstown , New Zealand
Telephone Click to call: +64 3 442 5727
Free phone: 0800 845 523 (in NZ)
Email: Reservations@villadellago.co.nz
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